If your ice machine isn’t draining properly, it may be due to a clogged drain line, a faulty drain pump, or a damaged control board. A blocked drain line can cause water to remain in the system, affecting ice production and freshness. A malfunctioning drain pump can lead to inadequate drainage, and power surges may damage the control board, preventing proper pump operation. Regular maintenance every six months is essential to avoid these issues and ensure your ice machine operates efficiently and reliably. Learn more about our ice machine repair services:

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    Description and Troubleshooting of Problems

    Drain Line Is Clogged

    Every ice machine connects to a drainage system to dispose of water. These machines use a lot of water; each ice-making cycle starts by draining old water and replacing it with fresh water, ensuring your ice stays clean and odor-free. Now imagine your ice bin fills up, the machine stops, and you don’t use the ice for a week. When it restarts, it might fail to drain properly, leading to ice made from stale water. This could result from a clogged drain system or improper drain line leveling.

    Solution

    The solution to this issue may be cleaning the drain line and other components that come into contact with water. Sometimes the drain line is so clogged that cleaning isn’t effective, and it’s better to replace it to avoid facing the same problem again in a few months.

    Drain line is clogged
    Drain line is clogged

    Drain Pump Does Not Work

    When an ice machine isn’t professionally cleaned every six months, mineral deposits, sludge, and residue build up, sometimes hardening into a substance resembling cement. This mixture can clog the drain pump, disrupting its function. Even one malfunctioning component can cause the entire system to work improperly, resulting in smaller ice cubes, coil freezing, foul odors, or complete shutdown. Regular maintenance is essential to keep your ice machine running efficiently.

    Solution

    To prevent this issue and avoid it in the future, we recommend replacing the drain pump and scheduling regular maintenance and cleaning of your ice machine every 6 months. This will extend the lifespan of your machine, and most importantly, ensure that you’ll have ice whenever you need it.

    Drain pump does not work
    Drain pump does not work

    Control board Does Not Work Correctly

    The control board manages the operation and timing of the entire ice machine system, including activating the drain pump. Power surges, often occurring during storms, hurricanes, heavy rains, or sudden power interruptions, are a common cause of control board damage. These surges can overwhelm the electronics, partially disabling them. For instance, if a surge happens while the drain pump is running, the pump may survive, but its relay on the control board often fails, requiring the board to be replaced entirely. We strongly recommend turning off the power to all appliances, including the ice machine, during unstable conditions. If a surge has already occurred while the ice machine is running, turn it off for 2–3 hours and then restart it. This can help stabilize and reset the system.

    Solution

    If the technician determines that the control board is not supplying power to the drain pump, it definitely needs to be replaced, as it could impact the functionality of other components. Sometimes, the issue could be a blown fuse, which is replaceable. Replacing the control board ensures that the ice machine works properly, avoiding further complications.

    Control board does not work correctly-1
    Burnt circuit board
    Control board does not work correctly

    Repair Cost

    Drain line cleaning or replacing$280 – $380
    Drain pump replacing$340 – $450
    Control board repairing or replacing$380-$680

    The cost of repairing an ice machine depends on various factors, including the machine’s brand, model, and the complexity of the issue.

    Contact Us For Any Ice Machine Repair Service

    We’re ready to help resolve your ice machine problems, whether it’s a minor cycle issue or a complete breakdown. If calling isn’t convenient, feel free to fill out the short form below. Book your ice machine repair with our experienced technician today!

    Call us today: (863) 594-1784
    or fill out the form and we will contact you ourselves.

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      Teodor Appliance Repair delivers exceptional appliance repair services across Florida. Renowned for our dependability and dedication to excellence, we handle a broad spectrum of appliance maintenance. Our technicians are adept at diagnosing and fixing problems with refrigerators, dishwashers, washing machines, dryers, ovens, and more. For convenient location access, check us out on Google Maps using these links:

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      2 Comments

      • It seems that the old water isn’t draining properly, as my ice has an unpleasant odor and taste. Could you please perform a diagnostic check on my ice machine in Largo?

        Steven
        Posted 12.03.2025 10:47
      • Yes, we can definitely perform a diagnostic check on your ice machine in Largo, FL. The issue with unpleasant odor and taste is likely due to improper drainage, and our technician will inspect the unit to identify the root cause and provide the necessary repairs. Please give us a call or fill out our online form to schedule an appointment, and we’ll get your ice machine back to optimal condition!

        TEODOR Service Support
        Posted 12.03.2025 13:25

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